Help
FAQ
We accept all major credit cards：
- Visa
- MasterCard
- American Express
- PayPal
- JCB
- International Bank Transfers
If you find that you need to cancel an order, please notify us within 24 hours and contact our customer support team. Otherwise, the order may have been processed and shipped.
We value our products and services, and your satisfaction is our top priority. If you are not satisfied with your purchase, you may return or exchange the item in its original condition within 30 days of receiving the ordered product. Please click here to view detailed information.
Please go to the Contact Us page and fill in the information. Our customer service team will respond to your request as soon as possible.
Please immediately contact our customer service team via the Contact Us page. If your order has not yet been shipped, we can change the address for you.
Our physical stores are currently being prepared, and we only have an online store for now.
The product quality warranty period is 180 days. If there are any defects or shortcomings in materials or manufacturing processes, we will repair the product according to the specific situation. This does not cover breakage or wear and tear caused by long-term use. All damages resulting from wear and tear, misuse, or negligence are not included in this warranty scope, but we will provide a reasonable assessment of repair costs for customers to decide whether to proceed with the repair.
For more cleaning tips and tricks, please refer to our How to Play & Tips.
If you are a distributor interested in selling our products, please contact us through the following channels:
